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Terms and Conditions

 

1. PURCHASE

a) You can make the purchase as Registered user, so you must register in our store, providing the minimum data required for registration. If you want to know the conditions on the processing of your personal data you can read our privacy policy.

b) As a guest, being able to make the product purchase without the need for such registration.

2. Once the registration has been made correctly and validly, you will receive an e-mail confirming your registration in Ecoibéricos (This e-mail is not only informative) having to confirm the registration to start making your purchases.

3. The next step for the purchase process in Ecoibéricos will access the PRODUCT CATEGORY you want (Hams, Spallas, etc.). Each category shows all the products that are available at that moment. You can select any of them. Each category includes a generic explanation of it and then the list of products, with prices, photos and all the information you need. You can enlarge and view the photos to a size that allows you to view the product in detail in detail. If you already know that this is the product you are looking for just click on the Add to my cart button. and from that moment the product will be in your shopping cart.

If you prefer you can write us to ventas@ecoibericos.com or call the 959465040 by phone and tell us what products you want, name and delivery address of the products and we will prepare a quote for your order by sending it by email. If you answer affirmatively to it, we will send you a link where you can make your purchase for the exact amount, through a credit or debit card or make a transfer for that amount to the bank account that we indicate.

4. Price and weight: (VAT INCLUDED) The prices shown on this website are in euros and for orders to Spain are the final prices, with all expenses included. You will not see an increase in the price of the product throughout the purchase process. If the destination of an order is a place that applies a customs tariff, the costs derived from the tariffs must be paid at destination by the buyer. For international orders we will add a specific Cost for International shipments. The VAT for all the food products is 10% and for the rest of products an 21%. The VAT will be applied to all orders of the European Union except for purchases by companies of the European Community that are not Spanish and have the intra-community VAT number, in which case the purchase will be exempt from VAT. Weight: Being totally handmade products, the weight of each item is approximate, for example, the weight of whole hams can range from 300 to 400 grams approximately, both upwards and downwards. With the main objective of favoring our customers, we always charge the approximate weight although the ham may weigh more. If the difference is greater than that established in these parameters, due to an error in the weight, we will refund the excess in money or in merchandise, at the customer's choice.

5. Payment Methods:

a) To make the payment through a card, you will be transferred to Triodos Bank's Virtual POS so that you can carry out the transaction in a totally secure manner. The secure payment system for online purchases and the SSL (Secure Socket Layer) security protocols that the POS has, guarantee us the secure transmission of fully encrypted data directly with the financial institution. As a means of payment we offer you the payment by card with user authentication system that is done by Verified by Visa and MasterCard (SecureCode) standards. This payment system is very simple to use and only requires to have the pin or code associated with your card that will identify you and authenticate as the owner, so you can make a totally secure purchase. + Info MasterCard SecureCode + Info Verified by Visa The cards accepted by the POS are: Visa, MasterCard, EuroCard and Maestro.

b) You can also make your purchase with PAYPAL using any credit card.

c) You can choose at the time of making your purchase as a form of payment the CONTRAREEMBOLSO. This modality can be selected at the time of making your purchase among the options of the online store. If you choose this option, the price will have an over cost of 3% on the price of your purchase, which you must previously pay to receive your merchandise.

d) Another form of payment will be by bank transfer, which you can also select in the payment options during the purchase process.

6. Deadlines and forms of delivery. Available for the following countries: Spain, Austria, Germany, Belgium, Denmark, Finland, France, Greece, Holland, Italy, Luxembourg, Norway, Portugal, United Kingdom, Sweden and Switzerland. Due to the Quality Commitment we have with our clients, Ecoibéricos de Jabugo, SL realizes all shipments through a guaranteed messaging service: Keeping the properties of the products at all times. Minimizing the delivery period of your order. Delivery time: In Spain we have urgent service delivering the goods. Average delivery time of 24-48 business hours from receipt of the order in the warehouse. In European countries, the average delivery time of 2-5 business days from receipt of the order in the warehouse. Standard Service: Average delivery time of 5-10 business days from receipt of the order in the warehouse. The delivery time may be occasionally affected by the availability of the product and the place of destination. Whenever possible, we will deliver all your orders in a single shipment. You will receive the purchase at your home without having to travel. If you are not in the delivery address at the time of delivery, the courier company will try to locate you at the contact telephone number you have provided or will leave a note for you to call them and indicate the date and time you prefer that the delivery occurs.

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